# Refund and Return Policy - Alex Johnson Mercantile
**Last Updated:** September 03, 2026
At Alex Johnson Mercantile, we take pride in the quality and craftsmanship of our artisan gifts and mercantile goods. We want you to be completely satisfied with your purchase.
## 30-Day Return Window
We offer a transparent **30-day return policy**, meaning you have 30 days after receiving your item to request a return.
### Eligibility Criteria:
To be eligible for a return:
- The item must be unused, unwashed, and in the same condition that you received it.
- The item must be in its original packaging with all tags attached.
- A receipt or proof of purchase is required.
## How to Initiate a Return
1. Contact our customer support team at **support@shopalexjohnson.com** with your order number and reason for return.
2. Our team will provide you with return instructions and our verified return shipping address.
3. Securely package your item and ship it using a trackable carrier service.
### Return Shipping Address:
Alex Johnson Mercantile Returns Department
608 St Joseph St, Rapid City, SD 57701, United States
## Damages and Issues
Please inspect your order upon reception. If an item is defective, damaged in transit, or if you receive the wrong item, please contact us immediately at **support@shopalexjohnson.com** with photos of the issue so we can make it right with a replacement or full refund.
## Refunds
Once we receive and inspect your returned item, we will notify you of the approval status of your refund. If approved, your refund will be processed automatically to your original method of payment within **3 to 5 business days**.
## Contact Information
- **Email:** support@shopalexjohnson.com
- **Phone:** +1 (605) 343-2383
- **Physical Address:** 608 St Joseph St, Rapid City, SD 57701, United States