Frequently Asked Questions
Find quick and transparent answers regarding our artisan gifts, shipping, returns, and payment options.
What payment methods do you accept?
We exclusively accept PayPal for all orders. PayPal allows for instant, 100% secure checkout with complete Buyer Protection. You can complete your purchase using your PayPal account balance, linked bank account, or PayPal credit.
How long does shipping take?
Orders are carefully inspected and packaged within 1–2 business days. Standard Insured Shipping arrives within 5 to 9 business days with end-to-end tracking provided via email upon dispatch.
How do I track my order?
Once your order ships, you will receive an automated shipping confirmation email with your carrier tracking number. You can also view live tracking updates on our Order Tracking Page.
What is your return policy?
We offer a straightforward 30-day return policy from the date of delivery. Items must be unused and in original packaging. Email support@shopalexjohnson.com to initiate a return.
Is checkout on your store secure?
Yes, 100%. Our website utilizes 256-bit SSL encryption. Furthermore, because all payments are processed through PayPal, your credit card and banking details are never exposed to or stored on our servers.
Have more questions? Contact our Rapid City team at support@shopalexjohnson.com or call +1 (605) 343-2383.